Contact Information

For any questions regarding this Privacy Policy or how your information is handled, please contact us at orders@greatlakesfirewood.com.

Information We Collect

We collect personal information to process your orders and improve your experience. This may include:

• Contact details: Name, billing and delivery address, phone number, and email address.

• Payment information: Processed securely by our payment partners (such as Stripe or Authorize.net); we do not store your full credit card information.

• Order details: Products purchased, delivery preferences, and order history.

• Website data: Basic information about how you use our site, such as pages visited or items added to your cart, collected via cookies and analytics tools.

How We Use Your Information

Great Lakes Firewood uses your information only for legitimate business purposes, including:

• Fulfilling and delivering your orders.

• Communicating with you about your order status or customer service requests.

• Processing payments securely.

• Improving our website, products, and customer experience.

• Sending occasional updates, promotions, or seasonal offers (only if you opt in).

Sharing of Information

We do not sell or rent your personal information. We may share limited data only with:

• Payment processors (e.g., Stripe, Authorize.net) for secure transactions.

• Delivery partners to fulfill your order.

• Service providers who assist in website hosting, analytics, or communication, under strict confidentiality agreements.

Cookies and Analytics

Our website uses cookies and analytics tools to understand visitor behavior and improve performance. You can adjust your browser settings to disable cookies, though some site functions may not work as intended.

Data Security

We take data protection seriously. Great Lakes Firewood uses SSL encryption and industry-standard security measures to safeguard your personal information from unauthorized access, alteration, or disclosure.

Your Rights

You may request to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications at any time.

• Contact us with any privacy concerns at orders@greatlakesfirewood.com.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are made constitutes acceptance of the updated policy.